FAQ

What sort of gifts can you find on Silverbells.com.my?

At Silver Bells we provide you an amazing array of creative floral designs, stylish gift packages evergreen pyramid hampers and traditional food baskets for all sorts of occasion. We also welcome inquires from corporate clients with custom gift requirements. You may choose to email us or call for our Customer Services Department at 03 – 7783 2828 / 012-5855 700 for further information.

How do I use silverbells.com.my?

There are a few ways to order

I have problem placing order online.

You may download our manual Order Form, complete the order form and fax it to 03-7782 8000 or email to sales@silverbells.com.my
Once we receive your order form, we will call or email you to confirm the order details. If you do not hear from us within one (1) working hour, please call us at 03-7783 2828.

How do I pay? Cash or credit card?

You may refer to our Payment Info

Refund and Return Policy

Products sold are not refundable or returnable.

How long does it take for my order to be processed?

To protect our customers from potential fraud, our customer service personnel are trained to verify and confirm your orders via telephone or email before it is finally processed. This practice is regardless of our customer’s payment method. Our standard processing time is as follow;

Can my gifts be delivered immediately on the same day after making my order?

All though extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 03 7783 2828 and quote your order to our customer service and we will try to have it arranged for immediate delivery.

How long does it take before my gift is delivered?

Gift delivery time is standard at 3 working hours after confirmation of order. Unless due to unforeseen circumstances or during festive seasons such as Chinese New Year, Valentine’s Day, Deepavali, Hari Raya, Christmas and public holidays, we will advise on the latest delivery time available.

Delivery Time

What are Silver Bells’ delivery schedules?

How much more delivery charges do I have to pay, if it’s for delivery outside of the “FREE DELIVERY ZONE“?

Delivery charges outside of Free delivery zone varies according to distance;

What happens when the recipient is not home to greet Silver Bells’ delivery man?

During such an event, our delivery man will take on any of these few actions;

Is what I see, what I get?

Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, Silver Bells reserves the right to substitute your order with another item/product which is of equal or higher value. Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supply for certain kinds and colour of flowers are not always available as it depends highly on season and the condition during harvest.

Are the prices I see fixed throughout the year?

Yes, except during Valentine’s Day, Mother’s day and certain holidays whereby prices of flowers are subject to market price fluctuation. During such times, Silver Bells will advise on the new revised price structures.

Can I order in advance?

Yes. But we only accept orders one month ahead of actual delivery date and this only apply to non seasonal gifts. Valentine’s and Mother’s day gifts are not applicable as prices during these holidays are influenced by market price fluctuation.

Cancellation of Order

Please be advised that we are close on the following date:- 1. 22 Sept - 24 Sept 2017 Awal Muharram