If the delivery includes alcoholic drinks and/or any other age-restricted items, which may not be delivery to a minor, kindly ensure a person 18 years of age or older with appropriate identification is present to receive the delivery of the item(s). Silver Bells Hamper & Gift Sdn Bhd reserves the right to not deliver any age-restricted product(s) to anyone who is, or appears to be under, the age of 18 years old, and to charge the Customer an additional re-delivery fee based on area, subjected to availability of drivers. Silver Bells Hamper & Gift Sdn Bhd also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs. You agree that if any applicable legal requirements for the delivery of item(s) are not met, Silver Bells Hamper & Gift Sdn Bhd reserves the right to cancel the alcohol-related portion of your order.
Our Customer Charter
What we guarantee to you as a customer. Product freshness, delivery and return arrangements.
Our Delivery Policy
Each Silver Bells Hamper & Gift Sdn Bhd arrangement is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition.
Our Substitution Policy
In the unlikely event of a substitution, the utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.
We support online Direct Debit through our associated banks and partners in addition to credit card payment.
Our Cancellation Policy
We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.
Our Refund Policy
We offer a full refund, in case an order is not fulfilled. The due amount will be charged back to the originating account.
Our Exchange Policy
At Silver Bells Hamper & Gift Sdn Bhd, we endeavor to deliver flowers at their freshest. However, should you need to make an exchange, there are some guidelines to follow
Our Feedback & Enquiry Policy
We are very happy to hear from you. You could also call us Mondays to Friday 9am to 6pm and Saturday 9am to 1pm at (603) 7783 2828
Collection of Your Personal Information
We and/or our third party service providers may collect your personal information:
directly from you;
when you register as a member of the Website;
where you access and interact with the Website; or
from other sources.
The information collected from you may include personally identifiable information (such as your name, NRIC/passport or other personal identification number, postal or e-mail addresses and telephone numbers) and personal content preferences.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
Use and Disclosure of Personal Information
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:
to carry out or respond to your requests;
to our third party service providers to assist us in providing and improving our services to you, and to analyse and better understand our customer’s needs or to develop, improve and market our products and services to you;
for regulatory reporting and compliance with our legal obligations;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
to our third party service providers to include in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services we think may interest you;
to seek your feedback in relation to customer satisfaction and our relationship with you;
to the Licensor and our related companies for internal accounting and administration;
to monitor or improve the quality and standard of service provided to you by the Website;
to our successors and/or assigns;
to provide offers that may be of interest to you; and
to better understand your preferences.
Our third party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Providing Personal Information About Another Person
You represent to us that where you provide personal information to us about another person, you are authorized to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
Securing Your Personal Information
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.
Accuracy and Access to Personal Information
We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your details at any time by contacting us.
This Website may contain links to websites which are owned or operated by other parties. You should make your own inquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Transmission of Your Data
While care is taken to protect your personal information on the Website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us.
Changes to our Policy
You consent for your personal information to be included in a database for use in direct marketing by us and our related entities or our third party contractors. If you do not wish to receive marketing material from us, you can opt-out or unsubscribe, by contacting us. All emails, SMS and newsletters from this Website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.